01-01-2018
vanderPlas Muziekinstrumenten  -  Terms and Conditions


TERMS AND CONDITIONS / LIMITATIONS OF LIABILITY
These legal requirements are issued for all the products which are provided by vanderPlas Muziekinstrumenten (NL)
(the "Company"), a company established in Netherland under KVK number 54613221 and whose registered office
is at address Hoekstraat 39, 2172 SG Sassenheim. All references like "us" and "our / us" are references to the
Company. You can contact the company via our email or through our contact page.


Ordering
Once the specifications and a quotation have been agreed, and the configuration is been confirmed either by
signing our order confirmation or a confirm through email, we require a nonrefundable deposit of 50%, this is to
cover the initial costs and materials. This deposit applies to all our vibraphones. Sending the deposit constitutes
an agreement to these terms and conditions and to the specifications finalized up to the date of the transfer.
vanderPlas reserves the right to cancel an order at any stage prior to actually beginning construction of the project
if the builder believes that the project has developed into something he is not able or willing to build, of course if we
cancel a build then the deposit will be refunded to the client.


The build process and timetable
During the consultation process we will try as far as possible to estimate a date to start the vibraphone build and
also a projected completion date, this has to stay an estimate though.
During the build we photograph the process and notify the customer via email, we strongly advise our customers
to follow these photos as closely as possible; this is one way in which we guarantee perfection. Once the
specifications of a build have been finalized and work on the actual instrument has commenced there will be a
15% surcharge plus material and time costs on any substantial changes to those specifications, if any changes
which mean a change in the machining required, woodwork or changes to hardware. Any changes to the build
process have to be confirmed in email.


Delivery
Once the instrument is complete we will let you know that it is ready for delivery and that the balance is due.
Sending the balance, plus packaging, shipping and insurance costs, signifies that you have seen the photographs
through emails and that you agree there are no cosmetic issues with the build and that it was built to meet your
specifications. Once the balance and packaging/shipping/insurance charges have cleared into our account we will
arrange the shipping/delivery of your instrument, liaising to find the best method and date of delivery. During
shipping, the instrument is insured. After accepting of the shipment and signing by the customer for correct
delivery, insurance will be dropped. vanderPlas is not liable to damages caused during transport if the goods are
accepted and signed for by the customer.
All vanderPlas instruments are covered by the Limited Warranty as detailed below. If full payment of the
balance owing is not paid within 1 month of notification of completion then the instrument will be sold to cover
costs and the client will lose all rights to it.


Warranty for vanderPlas
1) Warranty Terms and Conditions. VanderPlas warrants solely to the original purchaser of this vanderPlas
musical instrument that the instrument purchased shall be free from defects in materials and workmanship
under normal use during the first 3 years the instrument is owned by the original purchaser, and until the
http://vanderplastal.com/index.php/terms-and-conditions
1 /2ownership of the instrument is transferred to another (unless otherwise noted by vanderPlas). This Limited
Warranty does not apply: (a) to wear or breakage of cords or pickups, or other normal wear and tear of the
instrument or its parts; (b) to asserted defects caused by modification, misuse or abuse or improper maintenance
of the instrument; (c) to asserted defects involving subjective personal likes or judgments; (d) to asserted defects
caused by accident or exposure to extremes of temperature or humidity which cause harm to the instrument; (e) to
defects asserted by any purchaser who did not purchase the instrument from an authorized vanderPlas dealer or
directly from vanderPlas. (f) to any defects if the instrument is altered or repaired by any party not
authorised by vanderPlas. (g) All vibraphones are setup to our standard.
2) Limitation on Obligations. The obligations of vanderPlas hereunder are limited to repair or replacement of parts
of the instrument found to be defective under this Limited Warranty. In no event shall vanderPlas be liable for any
indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature
or kind or for damages to or loss of property.
3) No Other Warranties. The Limited Warranty set forth herein constitutes the entire warranty and representation
vanderPlas. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase
orders, contracts or invoices which may be executed in connection with the purchase of the vanderPlas musical
instrument.
VanderPlas does not accept responsibilities beyond those set forth here, including any liability for products not
being available for use, or for the provision of services and support. VanderPlas shall not be liable for loss of profits,
loss of business, or other consequential, special, indirect, or punitive damages, even if advised of the possibility of
such damages, or for any claim by any third party except as expressly provided herein. Customer agrees that for
any liability related to the purchase of products or services, VanderPlas is not liable or responsible for any amount of
damages above the amount paid by the customer for the purchase of products or services. Under no
circumstances, including, but not limited to, negligence, shall vanderPlas be liable for any direct, indirect, special,
incidental, or consequential damages, including, but not limited to, loss of profit arising out of the use, or the
inability to use, the materials on this site, even if vanderPlas has been advised of the possibility of such damages. If
your use of the materials or information on this site results in the need for servicing or repair, vanderPlas shall not
be liable for any costs incurred. VanderPlas instruments and products are handbuilt to customers requirements,
therefor delivered products can not be returned other than for repairs or upgrades.
VanderPlas continually upgrades, improves, and revises its products and services to provide customers with new
products and services. VanderPlas may revise or discontinue products at any time without prior notice to customers.
Natural finishes with stains are liable
to fading during the first year and stains on lacquered instruments will fade through exposure to natural light. HDS
treated bars on the instruments may have color shade differences and an occasional miniscule dent.
vanderPlas will ship products that have the functionality and performance of the products ordered, but
changes between what is shipped and what is described in a specification sheet or catalog are possible.

In case of recordings of the vanderPlas instruments or of instruments carrying vanderPlas products,
vanderPlas has the right to freely show, share and use these recordings through the vanderPlas
media.